Refund policy

Refund Policy

  • Return Window: We accept returns within 7 days of delivery.
  • Initiating a Return: To initiate a return, please contact us at 70006 01876.
    Condition of Items: Items must be in their original condition, unused, and with all tags and packaging intact.
  • Refund Processing: Refunds will be processed within 5-7 business days after we receive the returned item and will be issued to the original payment method.
  • Damaged Items: If your item arrives damaged, please contact us within 3 days to initiate a replacement or refund.

Cancellation Policy

  • Order Cancellation Window: You can cancel your order within 24 hours of placing it.
  • Cancellation After Shipment: Please note that once an order has been shipped, it cannot be cancelled.
  • How to Request Cancellation: To request cancellation of your order, please contact us using one of the following methods:
    Phone: 7000601876
    Email: support@shopwithsona.com


We understand that circumstances may change, and you may need to cancel your order. Our 24-hour cancellation window allows you to do so conveniently, provided your order has not yet been shipped. If you need to cancel your order after this window, please reach out to us, and we will do our best to assist you.